Support & Change Tracker
Elation’s integrated help desk enables Organizations to track every issue submitted from initiation to resolution. Managers can easily establish queues where help desk users can submit issues and receive automatic status updates.
Help Desk Requests
Managers can create queues where help desk users can add new issues, view their submitted issues, and view current status.
Issue Submission Forms
Elation allows you to configure easy-to-use issue submission forms that are simple and intuitive.
Elation allows managers to monitor progress on Help Desk Issues from the moment they are requested until completion.